FAQ

Every single item posted on our website is 100% authentic guaranteed, or your money back. All our items come with paperwork, and/or serial numbers verifying the authenticity of the product. All items are also guaranteed brand new. We do not sell any used items, or factory defects.

2. Where do you ship from?

We ship from Los Angeles, California.

3. How long does it take for me to get the item?

We ship most orders within 24 hours. Our preferred shipping carrier is FedEx and USPS, and we offer Ground Shipping, 3-Day Select, 2-Day Air, and Next Day Air.

4. Do you charge tax?

We only charge tax (9.25%) for items being shipped to the State of California.

5. Do you ship to other countries?

We ship worldwide via USPS Global Express.

6. Do you accept returns and exchanges?

We accept returns and exchanges within 14 days from the delivery date of the package.

7. Do charge any restocking, or exchange fees?

The restocking fee is 15% of the value of the item. This fee covers the credit card processing fees, warehouse fees, shipping and other fees. The exchange fee is a flat fee of $15 to cover the costs of shipping the exchange item back to you.

8. What if I receive a defective item?

We do examine each item before it is packed and shipped to you to ensure top quality. If for some reason, you feel that you received a defective item, you may send it back to us, and we will exchange it with a new item. If something happens to your item within 4 weeks from the date of purchase, then we will fix it for you and send it back to you as soon as possible. We are not responsible for any damages to your item that is beyond our control.

9. Is it safe to shop at Shoppingberg.com?

All of our credit card transactions online are processed through Paypal. All transaction details are encrypted so you are safe to shop with Shoppingberg.com. Shopping at Shoppingberg.com is secure. This site uses the latest in security technology to ensure a safe & secure transaction during your shopping experience. You can enter your credit card number on a secure form and transmit the form over the Internet to a secure server without any risk of an intermediary obtaining your credit card information. Credit card orders are encrypted using Secure Socket Layer (SSL) protocol technology. Your confidential information is automatically encrypted in transit from your computer to ours using an encryption key length of 128-bits. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. The server sits behind an electronic firewall and is not directly connected to the Internet.